Services
Three technical tiers plus customer and administrative support — scale each level up or down as your ticket volume shifts. Everything is managed and accountable to one SLA.
Tier 1
First-line helpdesk for high-volume, routine work — keeping your users unblocked and your senior staff focused.
Tier 2
Hands-on system administration and escalation handling for the issues that need deeper investigation.
Tier 3
Engineering-level expertise for architecture, incidents, and security — the problems that can't wait.
Beyond the tiers
Front-line customer communication, ticket correspondence, and service coordination handled by trained support staff — in clear, professional English.
Back-office coordination: documentation, reporting, scheduling, and the operational glue that keeps a support operation running smoothly.
When volume spikes or a niche skill is required, we route work to vetted partner IT and AI companies across Armenia — without you managing extra vendors.